Operating Principle
2–4 min read
Cue-routine-reward loops create automatic use in stable contexts.
Operating Question
Why It Matters
Cue-routine-reward loops create automatic use in stable contexts.
Supporting Evidence
Wendy Wood, “Good Habits, Bad Habits”; Charles Duhigg.
Research Notes
Apply with context: customer situation, severity, and evidence quality shape the effect.
Practical Actions
Find a stable cue; attach the experience to it; reduce reliance on reminders.
Continue Reading
One useful email a month. Zero daily ‘quick updates.’ Your inbox has suffered enough.