Operating Principle
2–4 min read
Fixing retention lets later acquisition accumulate on a stable base.
Operating Question
Why It Matters
Fixing retention lets later acquisition accumulate on a stable base.
Supporting Evidence
Subscription unit-economics research on net versus gross growth.
Research Notes
Validate the specific mechanism in your business before treating this as a general rule.
Practical Actions
Track net growth; fix retention leaks; compare acquisition with churn.
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