Operating Principle

2–4 min read

People Trust an Automated Answer More Than Their Own

People Trust an Automated Answer More Than Their Own

People Trust an Automated Answer More Than Their Own

People over-trust automation even when evidence or judgment contradicts it.

People over-trust automation even when evidence or judgment contradicts it.

People over-trust automation even when evidence or judgment contradicts it.

Automation bias strengthens as a system appears more capable.

Automation bias strengthens as a system appears more capable.

Automation bias strengthens as a system appears more capable.

Automation bias strengthens as a system appears more capable.

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Operating Question

What task, workflow, or oversight condition determines whether AI is useful here?

What task, workflow, or oversight condition determines whether AI is useful here?

What task, workflow, or oversight condition determines whether AI is useful here?

Why It Matters

Automation bias strengthens as a system appears more capable.

Supporting Evidence

Linda Skitka and Kathleen Mosier; Raja Parasuraman.

Research Notes

Re-test assumptions as models, stakes, workflows, and oversight arrangements change.

Practical Actions

Require independent review; spot-check trusted tools; watch declining scrutiny.

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