Operating Principle

2–4 min read

The Org Chart Shows Authority, Not Where Work Happens

The Org Chart Shows Authority, Not Where Work Happens

The Org Chart Shows Authority, Not Where Work Happens

Formal authority differs from the informal network through which work gets done.

Formal authority differs from the informal network through which work gets done.

Formal authority differs from the informal network through which work gets done.

Informal hubs shape knowledge flow and real coordination.

Informal hubs shape knowledge flow and real coordination.

Informal hubs shape knowledge flow and real coordination.

Informal hubs shape knowledge flow and real coordination.

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Operating Question

What reporting line, decision right, team boundary, or informal network is shaping this outcome?

What reporting line, decision right, team boundary, or informal network is shaping this outcome?

What reporting line, decision right, team boundary, or informal network is shaping this outcome?

Why It Matters

Informal hubs shape knowledge flow and real coordination.

Supporting Evidence

David Krackhardt and Jeffrey Hanson.

Research Notes

Match the structural choice to actual coordination needs, task complexity, and organizational context.

Practical Actions

Map advice networks; consult informal hubs; use network mapping for succession.

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