Operating Principle
2–4 min read
The curse of knowledge makes experts overestimate shared context.
Operating Question
Why It Matters
The curse of knowledge makes experts overestimate shared context.
Supporting Evidence
Elizabeth Newton; Chip Heath and Dan Heath, “Made to Stick”.
Research Notes
Match communication form to audience knowledge, stakes, organizational norms, and the need for precision.
Practical Actions
Test outsiders; treat confusion as signal; ask for a plain-language explanation back.
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