Operating Principle
2–4 min read
Leaders often read the absence of conflict as consensus, but easy agreement can mean dissent has become unsafe to voice. Real consensus remains after disagreement is surfaced and worked through; without a deliberate structure, teams offer nominal buy-in and quiet non-compliance.
Operating Question
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Why It Matters
Smooth meetings can signal suppressed dissent rather than real consensus.
Supporting Evidence
Amy Edmondson on psychological safety; Irving Janis on groupthink.
Research Notes
Treat this as an operating heuristic and weigh the relevant context and limitations.
Practical Actions
Assign an opposing case; solicit written objections; probe unusually fast agreement.