Operating Principle
2–4 min read
Most companies can describe the culture they want.
Collaborative. Accountable. Curious. Respectful. Fast.
The real culture appears when a talented person behaves badly, when a deadline is missed, when two functions disagree, or when a leader takes credit for someone else’s work.
What happens next teaches the organization more than the values page ever will.
If strong performance excuses destructive behavior, people notice. If disagreement is punished, people become quieter. If leaders say ownership matters but repeatedly override decisions, the team learns to wait.
Culture is not created in a workshop and then handed to employees.
It is reinforced through small, repeated signals about what is safe, what is rewarded, and what carries consequences.
Leaders do not have to be perfect. They do have to be consistent enough that the organization understands what matters.
Operating Question